Customer Service Internship - Global Logistics Leader

Join Kintetsu World Express, a global leader in logistics and supply chain solutions, for an exciting Customer Service Internship in beautiful Bali! This is your chance to gain hands-on experience in the dynamic world of international freight forwarding while working alongside experienced professionals. With a commitment to innovation and excellence, Kintetsu World Express offers a unique opportunity to contribute to a global network that connects businesses and people across the world.

As a Customer Service Intern, you will be at the heart of our operations, providing exceptional customer support and assistance. You will handle inquiries, resolve issues, and ensure our clients receive the highest level of service. This role is perfect for students or recent graduates looking to build a career in logistics, with the chance to learn from industry experts and make a meaningful impact.

📋 Tanggung Jawab Pekerjaan

• Provide excellent customer service by handling inquiries, resolving issues, and ensuring client satisfaction.
• Assist in the coordination of freight forwarding operations, including booking, tracking, and documentation.
• Support the logistics team in managing shipments, from booking to delivery, ensuring timely and accurate processing.
• Assist in the preparation and organization of customer service reports and documents.
• Collaborate with the team to maintain accurate records and databases of customer information.
• Participate in team meetings and contribute to the development of customer service strategies.
• Stay updated with industry trends and best practices in logistics and customer service.
• Contribute to the overall success of the logistics team by supporting various projects and tasks.

🎓 Kualifikasi & Syarat

• Currently pursuing a degree in Business Administration, Logistics, or a related field.
• Proficient in using Microsoft Office Suite (Excel, Word, PowerPoint).
• Strong communication skills, both written and verbal.
• Ability to work in a fast-paced, team-oriented environment.
• Basic understanding of logistics and supply chain principles.
• Familiarity with freight forwarding software and systems is a plus.
• Ability to multitask and manage time effectively.
• Passionate about customer service and committed to delivering exceptional service.

🛠️ Keahlian

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