IT Engineer (Contact Center / Voice Solution)

Join Elabram as an IT Engineer specializing in Contact Center and Voice Solutions! In this critical role, you'll manage and maintain the backbone of our client communication infrastructure. You'll be responsible for ensuring the seamless operation of voice systems, contact center technologies, and related IT services. This role offers a unique opportunity to work in a dynamic environment where your expertise in IT systems and voice solutions will directly impact our clients' experience.

Elabram is a leading provider of integrated business solutions, and we're looking for a skilled IT Engineer to join our team in Jakarta Raya. In this role, you'll work closely with our technical team to implement and maintain our voice and contact center solutions. You'll be part of a team that is dedicated to delivering high-quality services to our clients, and you'll have the opportunity to grow and develop your skills in a supportive and collaborative environment.

📋 Tanggung Jawab Pekerjaan

• Install, configure, and maintain voice and contact center systems, including Asterisk, FreePBX, and other related technologies.
• Monitor and troubleshoot system performance, ensuring high availability and reliability.
• Provide technical support and guidance to internal teams and clients.
• Collaborate with cross-functional teams to implement new features and improvements.
• Conduct regular system audits and performance reviews.
• Stay up-to-date with industry trends and best practices in voice and contact center technologies.
• Participate in on-call rotations to ensure timely resolution of critical issues.
• Document system configurations, processes, and troubleshooting steps for future reference.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum 3 years of experience in IT engineering, with a focus on voice and contact center solutions.
• Proven experience with Asterisk, FreePBX, and other related technologies.
• Strong understanding of networking concepts and protocols.
• Excellent problem-solving and troubleshooting skills.
• Ability to work independently and as part of a team.
• Knowledge of ITIL or similar service management frameworks is a plus.
• Certifications in voice and contact center technologies are a plus.

🛠️ Keahlian

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