Customer Experience Specialist - Remote (Bali-Based)

Join Nando's as a Customer Experience Specialist and become the voice of our brand in Bali! We're seeking a passionate individual who thrives on creating meaningful connections with customers, ensuring every interaction leaves a lasting positive impression. In this role, you'll be the face of Nando's, handling customer inquiries, complaints, and feedback with a smile. Your daily tasks will include managing social media platforms, responding to customer reviews, and ensuring our customers feel valued and heard. This is a fantastic opportunity to grow within a dynamic and fast-paced environment, where your creativity and problem-solving skills will be put to the test. Nando's is committed to delivering exceptional customer service, and we believe you can help us achieve that.

Nando's is a globally recognized fast-food chain, known for its delicious peri-peri chicken and warm, inviting atmosphere. Based in Bali, we are a beloved local favorite, serving customers in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung. We are looking for a Customer Experience Specialist who can represent our brand with enthusiasm and professionalism. If you have a passion for customer service and a desire to make a difference, we want to hear from you.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries, complaints, and feedback with a friendly and professional demeanor.
• Manage and engage with our social media platforms, including Facebook, Instagram, and Twitter.
• Monitor and respond to customer reviews on various platforms to ensure we address any issues promptly.
• Collaborate with the marketing team to develop and implement customer engagement strategies.
• Assist in organizing and participating in customer events and promotions.
• Provide exceptional service to both in-store and online customers.
• Stay updated on industry trends and best practices in customer experience.
• Contribute to the development of training materials for customer service staff.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or a related field.
• Proven ability to handle customer complaints and feedback with a positive attitude.
• Excellent communication and interpersonal skills.
• Proficiency in using social media management tools such as Hootsuite, Sprout Social, or similar.
• Familiarity with customer relationship management (CRM) software such as Salesforce or HubSpot.
• Ability to work independently and as part of a team.
• Strong problem-solving and analytical skills.
• Passion for food and customer service, with a desire to represent the Nando's brand.

🛠️ Keahlian

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